Refund policy

Address: 110 W Pontiac Ave, Clovis, CA, USA
Email: support@aureviafit.com

Thank you for shopping with Aurevia™. We’re committed to providing premium-quality Batana Oil Shampoo and Wormwood Black Walnut Cloves and excellent customer service. Please review our return and refund policy below.

1. Returns (U.S. Orders)

We accept returns for U.S. orders within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • You must provide proof of purchase (order number or receipt).

If your return is approved, we’ll send you the return shipping address and instructions.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

2. Returns (International Orders)

For international orders fulfilled from our China distribution center, we currently do not accept returns or exchanges due to customs restrictions and international logistics.

However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@aureviafit.com with:

  • Your order number

  • A photo of the item(s) received

  • A brief description of the issue

We’ll gladly offer a replacement or partial refund where applicable.

3. Refunds

Once your return is received and inspected, we’ll notify you via email regarding approval or rejection.

Approved refunds are processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable.

For promotional offers (such as Buy 1 Get 1 Free), refunds are adjusted based on the total items kept.

4. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect product, contact us immediately at support@aureviafit.com with:

  • Your order number

  • A clear photo of the issue

We’ll resolve the issue promptly by offering a replacement or refund.

5. Cancellations

Orders can be canceled only before they are shipped. Once a tracking number has been issued or the order is in transit, it cannot be canceled. Please reach out quickly if you need to make any changes.

6. Contact Us

If you have any questions about this policy or your order, reach out to our support team:
📧 support@aureviafit.com
📍 110 W Pontiac Ave, Clovis, CA, USA